Patient Message

Patient safety is at the center of everything Byte does. We hold ourselves to the highest standards of quality and compliance and will collaborate and communicate with key stakeholders, including treating physicians and their patients as we evaluate and assess next steps. Our goal is to continue supporting treating doctors and their patients to provide quality oral care.

During review and discussion of a subset of medical device reports related to our Byte Aligner product, and through our communication with the FDA, we have determined that our patient onboarding workflow may not provide adequate assurance that certain contraindicated patients do not enter treatment with Byte Aligners.

While we continue to believe the potential risk to patients remains low, we made the decision to voluntarily pause shipment and processing of new and recently placed orders for Byte Aligners and Impression Kits while we perform a more comprehensive review.

If you are currently in Byte Aligner treatment and have known active periodontal disease, severe open bite, severe overjet, tooth malocclusion requiring surgical correction, mixed dentition, have dental prosthetics or dental implants, or are an adolescent with a skeletally narrow jaw, please stop treatment. We also recommend that you visit a dentist to review your overall oral health.

All other patients, please continue per your treatment plan, and if you have any questions, please contact your Byte treating dentist by submitting a support request through your Patient Account Center or the My Byte App.

Thank you for your understanding. We recognize that this may be an inconvenience, but we remain committed to providing you a safe and effective product. If you have further questions or need assistance, please don't hesitate to reach out.

FAQs

: Byte is no longer enrolling new customers into treatment. If you have already received your aligners, we are here to help you continue through treatment.
: No, Byte is no longer accepting impression kits or enrolling new customers in treatment.
: Yes! We are still here and happy to help!
Email: Please go to https://patient.byte.com/support to submit request.
Phone: Leave us a Voicemail on 1800 298 363.
: Yes! Completing your check-ins is crucial to ensuring that you are still on track to meet the desired end goals. These can be completed on the app or online account centre.
: Please reach out to Byte Support through the methods listed on https://patient.byte.com/support and they can assist with your request.
: Byte no longer accepts impression kits. To help you continue in treatment, we require that you visit a dentist and provide scans to continue.
: If you already have a retainer, you can order one by logging in to your Byte account.
If you have not received your first retainers, please reach out to Byte Support through the methods listed on https://patient.byte.com/support and they can assist with your request.
: If you have purchased the Byte Protection Plan and recently ordered your retainers, you may receive multiple sets. While the Byte Protection Plan is no longer available for purchase, we remain committed to honouring the retainers included in this plan (to the extent possible in accordance with local regulations).
: While the Byte Protection Plan is no longer available for purchase, we remain committed to honouring the retainers included in this plan (to the extent possible in accordance with local regulations).