Our Guarantees To You

Impression Kit Guarantee

byte’s mission is to make people smile more, every day. One way we make you smile is through our zero-risk impression guarantee. When you buy an impression kit, a trained dental and orthodontic professionals (the “Team”) use Smile Science and cutting-edge technology to see if they can create a treatment plan that works well for you. If the Team doesn’t feel like they can deliver the results you deserve, we will let you know and refund the price you paid for your impression kit.

Aligner Guarantee

The Team uses Smile Science to create a smile that isn’t just straight, it’s meant to compliment to your unique facial features. To make your smile dreams a reality the Team asks that you please:

  • Wear your aligners every single day for at least 20 hours a day. The only time you don’t wear your aligners is when you are eating or drinking something other than water.
  • If you are using our HyperByte product to cut your treatment time by up to 50% you will also need to use it properly for the prescribed 5 minutes a day, every day.
  • Upload photos to your account section at the indicated check-in times. Simply snap a photo while not wearing your aligners of your upper teeth and another of your lower teeth. These are just like the photos you snapped and sent in with your impression kit!

If at the end of your plan, having followed these guidelines, you aren’t happy contact us so the Team can re-evaluate your results. If your re-evaluation is approved, you may be eligible for additional aligners. Please contact us within 15 days of your original prescribed treatment end date.


If you receive a product that is damaged let us know by sending an email to and we will replace it.


For your safety, we do not accept returns. Most products ship the same day they are ordered, or in the case of custom aligners we begin production of your custom aligners as soon as you complete your aligner purchase. Once an order has been placed we cannot accept exchanges or returns.